Privacy Policy

Last updated: 8 October 2026

TUILA Healing (“TUILA”, “I”, “me” or “my”) respects your privacy and is committed to handling your personal information with care.

This Privacy Policy explains how I collect, use, store and protect personal information when you visit the TUILA website, make an enquiry, book a session or otherwise engage with TUILA.

TUILA is operated by Lauren Marie Rolfe, an Australian sole trader, ABN 91853440075.

By using this website or providing your personal information to TUILA, you acknowledge the practices described in this Privacy Policy.

1. What information do I collect?

Depending on how you interact with TUILA, I may collect information including:

  • your name and contact details, such as email address, telephone number and general location;

  • information provided when you make an enquiry or book a consultation or session;

  • information you choose to provide about your circumstances, experiences, intentions or areas you would like support with;

  • information relevant to your comfort, accessibility or safety during a session;

  • information contained in client intake forms, session notes and aftercare communications;

  • information relating to a property when you engage TUILA for a Land & Space Energy Clearing;

  • payment and transaction information necessary to process bookings and payments;

  • photographs, testimonials or other information you voluntarily provide for publication or marketing purposes;

  • information provided when you subscribe to communications or otherwise opt in to receive information from TUILA; and

  • technical information collected when you use the website, such as IP address, browser type, device information and website usage information.

You are not required to provide information that is not reasonably necessary for the service you are seeking. However, if you choose not to provide information that is necessary to provide a service safely or appropriately, I may not be able to provide that service.

2. Sensitive information

Some information you choose to provide to TUILA may be considered sensitive information, including information about your health, wellbeing, disability, medication or other personal circumstances.

I only ask you to provide information that is reasonably relevant to your enquiry, booking, comfort, safety or the service being provided.

Please do not provide information about yourself or another person that is not necessary for your enquiry or session.

I will handle sensitive information with additional care and will only use or disclose it for the purposes for which it was collected, with your consent, where required by law, or as otherwise permitted by applicable privacy laws.

3. How do I collect your information?

I may collect personal information:

  • directly from you when you complete a contact or enquiry form;

  • when you book or reschedule a session;

  • when you communicate with me by email, telephone or other direct means;

  • through client intake or consent forms;

  • during or following a session;

  • when you voluntarily provide feedback, a testimonial, photograph or other material; and

  • automatically through your use of the TUILA website, including through cookies and similar technologies.

Where reasonably practicable, I will collect personal information directly from you.

4. Why do I collect and use your information?

I may collect and use your personal information to:

  • respond to enquiries and requests;

  • arrange and manage consultations and bookings;

  • provide TUILA services;

  • understand your intentions, circumstances and needs in relation to a session;

  • communicate with you before and after a session;

  • provide aftercare information and session notes where applicable;

  • manage payments, cancellations and administrative matters;

  • maintain appropriate business and client records;

  • improve my services and website;

  • send newsletters or other marketing communications where you have consented to receive them;

  • publish testimonials, photographs or other content where you have given specific permission;

  • meet legal, regulatory, insurance or accounting obligations; and

  • protect the safety, rights and interests of you, myself and others.

I will not use your personal information for a purpose that is unrelated to the purpose for which it was collected unless permitted or required by law or you have given your consent.

5. Confidentiality

I treat information shared with me during a TUILA session as private and confidential.

However, confidentiality is not absolute. Information may need to be disclosed where I am required or authorised to do so by law, where disclosure is necessary to address a serious safety concern, or where you have provided your consent.

More information about confidentiality and its limits is provided in the TUILA Terms & Conditions.

6. Third-party service providers

TUILA uses third-party services to operate the website and provide certain business functions. These may include services used for:

  • website hosting and website functionality;

  • appointment scheduling and bookings, including Calendly;

  • online forms;

  • payment processing;

  • email communications;

  • analytics and website performance; and

  • business administration and record keeping.

These providers may collect or process personal information on my behalf and may have their own privacy policies and terms.

Where appropriate, I take reasonable steps to use reputable service providers and to ensure that personal information is handled securely.

Some third-party providers may store or process information outside Australia. By using TUILA's services, you acknowledge that your information may therefore be processed or stored overseas in accordance with the relevant provider's privacy practices and applicable law.

7. Cookies and website analytics

The TUILA website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve the user experience.

Cookies are small files stored on your device when you visit a website. Some cookies may be placed by third-party services used by TUILA.

You can generally adjust your browser settings to refuse or delete cookies. However, doing so may affect the functionality of some parts of the website.

8. Marketing communications

I may occasionally send newsletters, updates or other information about TUILA where you have chosen to receive these communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting me directly.

I will not use your personal information for direct marketing where you have opted out, except where otherwise permitted by law.

9. Testimonials, photographs and anonymous feedback

I will only use your testimonial, photograph, personal story or other identifying material for marketing or publication where you have given permission.

Where you have chosen to provide an anonymous testimonial or quotation, I will take reasonable steps not to identify you.

Providing permission for marketing use is voluntary and is separate from your consent to receive TUILA services.

10. How do I protect your information?

I take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include appropriate password protection, access controls, secure online platforms and limiting access to personal information to what is reasonably necessary for the operation of TUILA.

However, no method of storing or transmitting information online can be guaranteed to be completely secure.

11. How long do I keep your information?

I retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business records, comply with legal and accounting obligations, resolve disputes and protect my legal interests.

When personal information is no longer required, I will take reasonable steps to securely delete or de-identify it, where practicable.

Some records may need to be retained for longer periods where required by law or for legitimate business purposes.

12. Accessing and correcting your information

You may request access to personal information I hold about you and ask that inaccurate or incomplete information be corrected.

If you would like to access or correct your information, please contact me using the details below.

I may need to verify your identity before providing access to personal information.

In some circumstances, I may be unable to provide access to particular information where an exception applies under applicable privacy law. If this occurs, I will explain the reason where I am permitted to do so.

13. Privacy concerns and complaints

If you have a question, concern or complaint about how I have handled your personal information, please contact me first so that I can understand and address the issue.

I will endeavour to respond to privacy concerns within a reasonable period.

If you are not satisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au/
Phone: 1300 363 992

You may also contact the OAIC directly where permitted under applicable privacy law.

14. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my services, website, technology or legal obligations.

The updated version will be published on this website with the date it was last updated.

15. Contact

If you have any questions about this Privacy Policy or how TUILA handles your personal information, please contact:

Lauren Marie Rolfe
TUILA
Email: laurenmarie@tuilahealing.com.au
ABN: 91853440075