Last updated: 8 October 2026

These Terms & Conditions apply to the use of the TUILA website and to services provided by Lauren Marie Rolfe trading as TUILA (“TUILA”, “I”, “me” or “my”).

By booking a consultation or session with TUILA, you acknowledge that you have read and agree to these Terms & Conditions.

1. About TUILA

TUILA offers shamanic healing, Land & Space Energy Clearing, tarot and divination, and related spiritual and wellbeing services.

These services are offered as complementary and spiritual practices intended to support personal reflection, wellbeing, connection and exploration.

TUILA does not provide medical, psychological, psychiatric, legal, financial, building, environmental or other professional advice or treatment.

TUILA services are not a substitute for medical care, psychological or psychiatric treatment, or other professional services. You should seek appropriate professional advice for any medical, mental health, legal, financial or other professional matter.

2. What to expect from a session

Every session is different and is approached according to the individual, the circumstances and the nature of the service.

Shamanic healing may involve practices including meditation, shamanic journeying, drumming, rattling, energy work, ceremony, intuitive guidance and other spiritual practices.

Land & Space Energy Clearing may involve working with the land, plants and natural elements of a property, as well as practices such as drumming, rattling, singing bowls, journeying and herbal cleansing.

Tarot and divination use cards and intuitive interpretation as tools for reflection, guidance and exploring perspectives around a question or situation.

I will explain what we are doing and you are always welcome to ask questions, pause or decline to participate in a particular practice.

There is no guarantee of a particular experience, outcome or result from any TUILA service.

3. Personal responsibility

You remain responsible for your own decisions, choices and wellbeing before, during and after a session.

You are encouraged to communicate openly with me about anything that may affect your comfort or ability to participate safely.

If at any time you feel uncomfortable or wish to stop, you can ask to pause or end the session.

If I believe that a service is not appropriate for you at a particular time, I may recommend that you seek support from an appropriately qualified professional or decline to provide the service.

4. Health, medication and accessibility

Please let me know before your session about any health, mobility, accessibility or other circumstances that may affect your comfort or safety.

If you take medication or have a medical or psychological condition that may affect your participation, you should follow the advice of your treating health professional.

I do not diagnose, treat or provide medical or psychological advice.

You should not stop, change or delay prescribed medication or other professional treatment because of anything discussed or experienced during a TUILA session.

5. Pregnancy and other circumstances

Please let me know before booking if you are pregnant, recently postpartum, experiencing significant physical or psychological distress, or have any other circumstances that may affect your participation.

This information allows me to consider whether any adjustments are appropriate or whether another form of professional support may be more suitable.

6. Bookings and consultations

Some services may begin with a free consultation or initial conversation.

A consultation is an opportunity to discuss your circumstances, ask questions and determine whether a TUILA service feels appropriate for you. A consultation does not create an obligation to book a session.

Bookings are confirmed once the booking process has been completed and, where applicable, payment has been received.

I reserve the right to decline a booking where I believe the service is not appropriate or cannot be provided safely or appropriately.

7. Fees and payment

Current service fees and suggested investments are displayed on the TUILA website or communicated to you before booking.

Payment is generally required at the time of the session unless otherwise agreed.

Where compassionate pricing or another payment arrangement is offered, this will be discussed and agreed on an individual basis.

Prices may be changed from time to time. Any change in price will not affect a booking that has already been confirmed.

8. Cancellations and rescheduling

I understand that circumstances can change. If you need to cancel or reschedule a session, please provide as much notice as possible.

Cancellations or rescheduling requests made more than 24 hours before the session will receive a full refund or may be rescheduled at no additional cost.

Late cancellations or missed appointments may be charged in accordance with the cancellation policy communicated at the time of booking.

I may waive or vary a cancellation fee where there are exceptional circumstances.

If I need to cancel or reschedule a session, I will provide as much notice as reasonably possible and will offer an alternative appointment or refund, as appropriate.

9. Land & Space Energy Clearing

For Land & Space Energy Clearing, you are responsible for providing safe and reasonable access to the property and areas where the clearing is to take place.

Please advise me before the appointment of any relevant hazards, access difficulties, construction, unsafe structures, animals or other circumstances that may affect the safety of the clearing.

The property and work areas should be reasonably free from hazards that could cause injury.

Pets are welcome but should be safely kept away from the areas being cleared while I am working.

I may decline or stop a clearing if I reasonably consider the property or circumstances to be unsafe.

Land & Space Energy Clearing does not involve building inspections, structural assessments, environmental assessments, pest inspections or other professional property services. Any observations or guidance offered during a clearing should not be relied upon as professional advice in these areas.

10. Fire, smoke, herbs and cleansing practices

Some TUILA services may involve incense, herbs, smoke, candles or other cleansing practices.

Please advise me before a session of any allergies, respiratory sensitivities, smoke sensitivities or other circumstances that may be affected by these practices.

I may modify or omit a particular practice where appropriate.

11. Tarot and divination

Tarot and divination are offered as tools for reflection, perspective and intuitive guidance.

Readings do not provide certainty about future events and should not be relied upon as a substitute for professional medical, psychological, legal, financial or other professional advice.

You remain responsible for your own decisions and how you choose to interpret or act upon information received during a reading.

12. Confidentiality

I respect the privacy of information shared with me during a TUILA session and will treat client information as confidential, subject to the limitations described in my Privacy Policy and these Terms & Conditions.

Confidentiality may be limited where disclosure is required or authorised by law, where necessary to address a serious safety concern, or where you have given permission for information to be shared.

Please refer to the TUILA Privacy Policy for information about how personal information is collected, stored and handled.

13. Session notes and aftercare

Where applicable, I may make notes during or following a session to assist with providing appropriate aftercare and maintaining a record of the service provided.

Following certain services, you may receive an aftercare email containing relevant notes, reflections or integration guidance.

These notes are intended to support your personal reflection and integration and are not medical or psychological treatment records.

14. Your experience and integration

Spiritual and healing experiences can be personal and may affect individuals differently.

You are encouraged to take time after a session to rest, reflect and integrate your experience in whatever way feels appropriate.

If you experience physical or psychological symptoms or distress that concern you, please seek appropriate support from a qualified health professional.

15. Children and young people

TUILA services are primarily offered to adults.

Sessions for people under 18 may only be provided with prior discussion and appropriate consent from a parent or guardian.

Where a young person is involved, I reserve the right to determine whether a particular service is appropriate.

16. Photographs, testimonials and marketing

I will not use your name, photograph, testimonial, personal story or other identifying information for marketing purposes without your permission.

Where you have agreed to provide an anonymous testimonial or quotation, reasonable steps will be taken to preserve your anonymity.

Any marketing consent is voluntary and is separate from your consent to receive TUILA services.

17. Intellectual property

Unless otherwise stated, the content of the TUILA website, including text, branding, graphics, photographs, logos and original materials, belongs to me or is used with permission.

You may view and use the website for personal, non-commercial purposes. You must not reproduce, modify, distribute or commercially use TUILA content without my prior written permission.

18. Website information

I endeavour to ensure that information published on the TUILA website is accurate and up to date. However, information may change and I do not guarantee that all website content will always be complete, current or free from error.

Information on the website is provided for general information and should not be interpreted as professional medical, psychological, legal, financial, building or other specialist advice.

19. Third-party websites and services

The TUILA website may contain links to third-party websites or use third-party services, including booking, payment and communication platforms.

I am not responsible for the content, privacy practices, security or availability of third-party websites or services. Your use of those services may be subject to their own terms and privacy policies.

20. Limitation of liability

To the extent permitted by law, I am not responsible for loss, damage, injury or other consequences arising from your use of a TUILA service except where liability cannot lawfully be excluded or limited.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under applicable Australian law.

Where Australian Consumer Law applies, nothing in these Terms & Conditions is intended to limit your rights under that law.

21. Changes to these Terms & Conditions

I may update these Terms & Conditions from time to time to reflect changes to TUILA services, business practices or legal requirements.

The current version will be published on the TUILA website with the date it was last updated.

22. Contact

If you have any questions about these Terms & Conditions, please contact:

Lauren Marie Rolfe trading as TUILA
Email: laurenmarie@tuilahealing.com.au